Guardians against the unseen tide.
We strive to provide the highest standard of cleaning services to our valued clients. Our team is dedicated to delivering thorough, detailed, and attentive cleaning with every service we provide. However, we acknowledge that cleaning standards can be subjective and may vary from person to person.
Please be aware of the following
Legal Compliance: In accordance with UK laws governing private businesses, we are committed to ensuring that our services meet the standards of reasonable care and skill as required by the Supply of Goods and Services Act (SGSA) 1982. The Act includes the following provisions:
Reasonable Care & Skill: Services must be performed with reasonable care and skill.
Reasonable Time: If no time frame is specified, services must be completed within a reasonable time.
Reasonable Charge: If not predetermined, the charge for services must be reasonable.
Subjectivity of Cleaning Standards: What may appear clean to one individual might not meet the expectations of another. Despite our best efforts, there may be instances where our services do not fully align with personal expectations.
Realistic Expectations: We encourage our clients to maintain realistic expectations regarding the outcomes of our cleaning services. While we use the utmost care and attention in our work, there are inherent limitations to what can be achieved within the allocated time, environment & resources.
If we complete an End-of-Tenancy clean, the outcome is to achieve an overall standard of sanitisation, not to clean every single inch e.g. we will not pull out large items like a washing machine to clean behind, take apart every rubberised shower sealant to descale or treat mould ingress or remove every burnt-on mark from a cooker hob unless achievable, explicitly requested & agreed to as we have to constantly trade-off focus towards the overall cleaning outcome rather than endless, low-impact, minor details. We assume any tenants due to move-in will carry out their own touches to ensure it meets their personal standards.
In environments that may be dated, damaged, or neglected, our cleaning efforts can only improve cleanliness & aesthetics to a certain extent. Some areas might require refurbishment or more extensive repairs to achieve a level of cleanliness & appearance that meets higher standards. It is important to recognize that perfection isn't possible & imperfections will occur despite our best efforts.
Amun 3554 LTD & Atlantis Cleaning Solutions LTD cannot guarantee the removal of stains (rust, mildew, etc) caused by hard water build-up or lack of maintenance.
The utmost care & respect will be exhibited when contracted by a client, however, liability risk, other than that which is clearly demonstrated to be reckless or malicious behaviour on an ACS/Amun operatives part, remains with the client.
When sifting through personal items, without clear indication from a client as to what is considered a keepsake or of personal value to be kept or deemed rubbish to be disposed of, an operative will exercise thoughtful discretion in making suchlike decisions accepted by the client to have been in good faith with impunity from dispute or challenges other than those which are clearly demonstrated, beyond reasonable doubt, to have been malicious or reckless in nature.
We require to be informed of items or surfaces needing special care or we cannot be held liable for any resulting damage to them during cleaning.
We are not liable for any damage due to fault, improper installation &/or the aged nature of any item.
All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed & ready to clean without causing harm as we are not liable for any damage caused to any unsealed stone or surface. Furniture on wood floors is assumed to have proper protection prior to cleaning.
We cannot account for & itemise every personal item when tasked with a clearance or disposal, therefore, liability is on the client to ensure all high value & sentimental items are removed or secured appropriately.
Client cooperation: We request that our clients cooperate with us by providing clear and specific feedback about any issues they encounter at the earliest, reasonable opportunity. Once made aware of any issues, we aim to acknowledge within reasonable time frames ranging from immediate attention to a maximum of 28 days, depending on the nature & complexity of the issue.
Remediation: We are committed to addressing & rectifying valid concerns to reach a mutually satisfactory outcome within a reasonable timeframe. Atlantis/Amun will strive to rectify any accidental damage clearly caused by operatives as our intentions are to deliver a robust & dependable service to a client in order to build & maintain a reputation of integrity, so be rest assured that we operate in good faith at all times.
That said, it is impossible to reasonably foresee, prevent & resolve every eventuality or occurrence & by engaging our cleaning services, you acknowledge & accept that whilst we aim to meet high standards, the perception of cleanliness is subjective & mistakes can happen. We appreciate your understanding & cooperation in setting realistic expectations & allowing us the opportunity to resolve any issues that may arise.
Atlantis/Amun operatives will accommodate all bespoke requests, as Atlanteans strive to Communicate Clearly & Deliver upon our Promises to ensure the clients needs are met to the best of our operatives abilities & as safely as far as is reasonably practicable for Win:Win Fairness!
Your data will not be disclosed to any 3rd parties (unless pre- agreed &/or necessary) & it will be processed in accordance with GDPR principles.
Your agreement to proceed with our services implies tacitly that you accept all of the above & any related conditions or we will not progress with any business arrangements.
Thank you for your time reading this.